We hope that you will be happy with your purchase and won't need to return anything, however if you do please contact sales@plugitwood.co.uk with your order number. If you wish we can arrange to have any items picked up and returned to us as long as you let us know within 30 days of receiving your order.
The cost to return items to us will depend on weight and the fee will be deducted from your refund.

You will receive your refund within 7 days of us receiving the goods.

Please see our Terms and Conditions page for full information regarding returns.

              Delivery Information 

                                                     Easter Weekend 

We are closed from 12 noon Thursday 28th March. We reopen 9am on Tuesday 2nd April 2024. 
Orders placed within these times will ship Tuesday 2nd April onwards.

UK Mainland only 

We do our best to ensure that orders are delivered to our customers on time and safely.

Our delivery partners are Parcelforce & Royal mail.

Delivery details will be confirmed by email/and or text message

Delivery costs (inc vat)

Express £6.95

Usually next working day when ordered before 12 noon (excluding weekends and bank holidays) *

(Please allow up to two working days for delivery) * 

Standard £5.50

2-5 working days from the day the order was placed before 12 noon (excluding weekends and bank holidays)

Remote areas to some addresses and especially Highland and Islands and Offshore, next day delivery options are not available. If express delivery is selected at checkout we aim to ship your items the fastest way possible however they may take several days to be delivered.

Remote areas by standard delivery may take up to 7 working days to be delivered.

We offer upgraded deliveries such as

Next day by noon

Next day by 10am

Saturday delivery

If you would like a quote for any of the above please call us on a weekday before 12 noon 01436 84 2669

Items over 30kg*

These can only be delivered Monday to Friday, surcharges apply at cost. We will contact you by email or telephone.

International deliveries to resume from March 2023